Bad News and Quality Reputation among Users of Public Services

Trust, Reputation and Quality of E-Banking Services (Case Study: Melli Bank Customers)

In today’s very competitive world gaining competitive advantage is bound to arranging products and services of companies and businesses in accordance with customers’ needs. For this purpose, gaining reputation in E-service can be quite helpful. Thus the goal of the present research is studying the effect of E-Banking Service Quality on Bank Reputation. So a coherent collection of structures wer...

hiv/aids good news and bad news

Barriers to breaking bad news among medical and surgical residents.

UNLABELLED Communicating "bad news" to patients and their families can be difficult for physicians. OBJECTIVE This qualitative study aimed to examine residents' perceptions of barriers to delivering bad news to patients and their family members. DESIGN Two focus groups consisting of first- and second-year medical and surgical residents were conducted to explore residents' perceptions of the...

Bad Reputation ∗ Jeffrey

We construct a model where the reputational concern of the long-run player to look good in the current period results in the loss of all surplus. This is in contrast to the bulk of literature on reputations where such considerations mitigate myopic incentive problems. We also show that in models where all parties have long-run objectives, such losses can be avoided.

When is reputation bad?

In traditional reputation theory, reputation is good for the longrun player. In "Bad Reputation," Ely and Valimaki give an example in which reputation is unambiguously bad. This paper characterizes a more general class of games in which that insight holds, and presents some examples to illustrate when the bad reputation effect does and does not play a role. The key properties are that participa...